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Travel Rights: The New Rules for Airline Baggage
The latest airline quality surveys confirm what we’re already hearing from travelers: Reports of delayed, mishandled, misrouted, and lost bags are skyrocketing.
Here is some advice if you’re facing baggage troubles on your trips.
Delayed Bags
The
good news about delayed airline luggage is that, more than 98 percent of the
time, it eventually shows up (usually, within 24 hours of the initial delay). As
soon as it’s obvious that no more bags are coming off the carousel in the
baggage claim area, you should go immediately to the airline baggage office. (If
you’ve flown on more than one airline that day, you should go to the airline
that operated your last flight.) You should always collect a claims form or
receipt from the airline with details on how to check back (via phone or the
Internet) on the progress of the missing bags.
If your bags are delayed for several days, it’s increasingly unlikely these days that the airline will agree to reimburse you for new clothing or other interim expenses -- at least, not without a fight. (Remember: Travel insurance makes perfect sense to avoid these problems!)
Damaged Bags
You should always inspect your luggage when it comes off the baggage carousels. If you spot any significant damage, you should file a claim immediately with the airline baggage office inside the airport. (The airline rep. will usually insist on seeing the damage firsthand.)
Lost Bags
If the airline declares that your luggage is lost, you must file a written claim for damages that may be different than the initial missing baggage report. On domestic U.S. flights, the airline baggage liability limit increased effective March 1, 2007, to $3,000 per passenger. For international flights, the limit is based on a new formula called “special drawing rights” (SDRs) governed by the International Monetary Fund. Right now, the limit is 1,000 SDRs, with the value of an SDR changing daily like currency (it’s set currently at about $1.51 per SDR, so the limit is around $1,510). Previously, the limit was set at $9.07 per pound in the baggage weight. You may be asked to produce receipts if possible for more expensive items claimed as lost contents, and most airlines have included in their ticket fine print a long list of excluded items that are not covered for reimbursement (from antiques to electronics).
General Baggage Tips